Privacy policy

Privacy Policy
Last Updated: Nov 26, 2024

by: © CocosPR, LLC

Accessibility of Privacy Policy

Our Privacy Policy is an integral part of All CocosPR App’s provided by CocosPR, LLC. To ensure transparency and compliance with user data policies, we have made our Privacy Policy accessible through the following active, publicly accessible, and non-geofenced URLs:

https://cocospr.com/privacy
https://cocospr.com/privacy-policy
By accessing the above URLs, you can review our Privacy Policy to understand how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

Changes to Privacy Policy Accessibility

We may update the accessibility URLs of our Privacy Policy from time to time to ensure continued compliance with regulations and policies. Any changes to the accessibility URLs will be communicated through our app or other appropriate means.

Contact Us

If you have any questions or concerns about our Privacy Policy or its accessibility, please contact us at info@cocospr.com.

Information We Collect

  1. User Provided Information

We may collect and store information you provide when you use our services, including but not limited to:

  • Name
  • Email Address
  • Phone Number
  • Location Data
  • Contact List Information
  1. Automatically Collected Information

We may also collect certain information automatically when you use our app, such as:

  • Device Information
  • Log Information
  • Usage Information

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and improving our services
  • Personalizing your experience
  • Communicating with you
  • Analyzing usage patterns

Data Deletion

You have the right to delete your account and associated data at any time directly from the app. When you delete your account, we will promptly and permanently delete all the data associated with your account.

Security

We take reasonable measures to help protect your information from unauthorized access, alteration, disclosure, or destruction.

Third-Party Services

Our app may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of these third-party services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at info@cocospr.com.
By using our app, you agree to the collection and use of information in accordance with this Privacy Policy.

CocosPR.com by: CocosPR, LLC., ("CocosPR.com by: CocosPR, LLC.," "we," "our," or "us") values your privacy. In this Privacy Policy ("Policy"), we describe the information we collect, how we use it, and when and with whom we share it. This Policy applies to all sites as CocosPR.com, mobile applications named as CocosPR on Google Play & App Store, and other online services (collectively, "Platform") made available by CocosPR.com by: CocosPR, LLC. This Policy applies only to information collected on or through the Platform. It does not apply to information collected or obtained by or through any other means (including, without limitation, information collected offline, in person, over the telephone and/or by mail, or from third parties outside the Platform). Undefined capitalized terms used herein shall have the definitions as set forth in our Terms of Use. By accessing or using the Platform, you agree to this Policy. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT ACCESS OR USE THE PLATFORM.

KEY TERMS

Please review the "Key Terms" section in the Terms of Use.

INFORMATION WE COLLECT

How we collect and store information depends on how you access and use the Platform. We collect information in multiple ways, including when you provide information directly to us, when you permit third parties to provide information to us, and when we passively collect information from you, such as information collected from your browser or device.

Information You Provide Directly to Us

We may collect information from you during your use or access of the Platform, such as:

  • When you register for an Account;
  • When you participate in polls or surveys;
  • When you enroll for electronic newsletters;
  • When you request a quote or other information;
  • When you submit a quote;
  • When you make a purchase;
  • When you fill out any forms;
  • When you enter a sweepstakes or contest, or register for a promotion;
  • When you transmit User Content;
  • When you download or use our mobile applications named as CocosPR from CocosPR, LLC profile on Google Play & App Store; or
  • When you otherwise communicate with us or other users through the Platform.

This list is illustrative, not exhaustive; the Privacy Policy applies to all use of the Platform. The information you provide directly to us may concern you or others and may include, but is not limited to: (a) name; (b) zip code; (c) email address; (d) home or business telephone number; (e) home, business or mailing address; (f) demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to user surveys and/or offers); (g) date of birth; (h) insurance information; (i) photographs; (j) information about your project, request or need; (k) video or audio files; and/or (l) in certain circumstances, payment and/or identity verification information. It may also include information specific to services you are requesting or offering through the Platform, such as a business name, service description, qualifications, and credentials. You are not required to provide us with such information, but certain features of the Platform may not be accessible or available, absent the provision of the requested information.

Information from Affiliates, Social Networking Sites, and other Non-affiliated Third Parties
We may collect information about you or others through CocosPR by: CocosPR, LLC. affiliates or through non-affiliated third parties. For example, you may be able to access the Platform through a social networking account, such as Facebook. If you access the Platform through your Facebook account, you may allow us to have access to certain information in your Facebook profile. This may include your name, profile picture, gender, networks, user IDs, list of friends, location, date of birth, email address, photos, videos, people you follow and/or who follow you, and/or your posts or "likes." Social networking sites, such as Facebook, have their own policies for handling your information. For a description of how these sites may use and disclose your information including any information you make public, please consult the sites' privacy policies. We have no control over how any third-party site uses or discloses the personal information it collects about you. We may also collect information about you or others through non-affiliated third parties. For example, to the extent permitted by law, we may, in our sole discretion, ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau, or information to verify your identity or trustworthiness, or for other fraud or safety protection purposes. We may combine information that we collect from you through the Platform with information that we obtain from such third parties and information derived from any other products or services we provide.

Information That is Passively or Automatically Collected
Device/Usage Information. We and our third-party service providers, which include ad networks and analytics companies including DoubleClick and Google Analytics, may use cookies, web beacons, and other tracking technologies to collect information about the computers or devices (including mobile devices) you use to access the Platform. As described further below, we may collect and analyze information including but not limited to (a) browser type; (b) ISP or operating system; (c) domain name; (d) access time; (e) referring or exit pages; (f) page views; (g) IP address; (h) unique device identifiers (e.g. IDFA or Android ID); and (i) the type of device that you use. We may also track how frequently you access or use the Platform. We use this information (including the information collected by our third-party service providers) for Platform analytics (including to determine which portions of the Platform are used most frequently and what our users like/do not like), to assist in determining relevant advertising (both on and off the Platform), to evaluate the success of our advertising campaigns, and as otherwise described in this Policy.

Location Information. When you use the Platform, we may collect general location information (such as IP address). If you install our mobile applications named as CocosPR from CocosPR, LLC profile on Google Play & App Store, we may ask you to grant us access to your mobile device's geolocation data. If you grant such permission, we may collect information about your precise geolocation, and we may use that information to improve the Platform, including providing you with location-based features (e.g., for identification of Pro Services available near you). To deliver customized content and advertising, we may share your location information with our agents, vendors, or advertisers. If you access the Platform through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details. If you disable certain functions, you may be unable to use certain parts of the Platform.

Cookies and Other Electronic Technologies. We and our third-party service providers may use cookies, clear GIFs, pixel tags, and other technologies that help us better understand user behavior, personalize preferences, perform research and analytics, and improve the Platform. These technologies, for example, may allow us to tailor the Platform to your needs, save your password in password-protected areas, track the pages you visit, help us manage content, and compile statistics about Platform usage. We also use certain of these technologies to deliver advertisements through the Platform that may interest you. We or our third-party service providers also may use certain of these technologies in emails to our customers to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded. We may also use local shared objects (also known as "Flash cookies") to assist in delivering special content, such as video clips or animation. Flash cookies are stored on your device, but they are not managed through your web browser. To learn more about how to manage Flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but your browser may allow you to modify your browser settings to decline cookies if you prefer. If you disable cookies, you may be prevented from taking full advantage of the Platform, because it may not function properly. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser may not affect flash cookies. As we adopt additional technologies, we may also gather additional information through other methods.

HOW CocosPR by: CocosPR, LLC. USES THE INFORMATION WE COLLECT
We may use your information for any of the following reasons:

  • For the purposes for which you provided it;
  • To enable you to use the services available through the Platform, including registering you for our services and verifying your identity and authority to use our services;
  • For customer support and to respond to your inquiries;
  • For internal record-keeping purposes;
  • To administer surveys, sweepstakes, promotions, or contests;
  • To process billing and payment including sharing with third-party payment gateways and payment service providers in connection with the Platform;
  • To improve and maintain the Platform and for product development;
  • To address fraud or safety concerns, or to investigate complaints or suspected fraud or wrongdoing;
  • To periodically send promotional emails regarding new products from CocosPR by: CocosPR, LLC., special offers from CocosPR by: CocosPR, LLC., or other information that may interest you;
  • With your consent, to contact you by text message regarding certain services or information you have requested;
  • With your consent, to contact you by telephone or text message regarding Platform features, improvements, or other products and services that may interest you;
  • For CocosPR by: CocosPR, LLC.' market research purposes, including, but not limited to, the customization of the Platform according to your interests;
  • To contact you about goods and services that may interest you or with information about your use of the Platform;
  • For other research and analytical purposes; and
  • To resolve disputes, to protect ourselves and other users of the Platform, and to enforce any legal terms that govern your use of the Platform.

We may combine information that we collect from you through the Platform with information that we obtain from affiliated and non-affiliated third parties, and information derived from any other products or services we provide. We may aggregate and/or de-identify information collected through the Platform. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others.

WHEN CocosPR by: CocosPR, LLC. DISCLOSES YOUR INFORMATION
Unless otherwise described in this Policy, we may also share the information that we collect from you through the Platform as follows:

  • Affiliates. We may share your information with any CocosPR by: CocosPR, LLC. affiliates.
  • Consent. We may disclose your information to non-affiliated third parties based on your consent to do so. Such consent includes the disclosure of your information (a) in order to provide services or products that you have requested (please see below for more details); (b) when we have your permission; or (c) as described in this Policy, the Terms of Use, or any other legal terms governing your use of the Platform.
  • Service Providers. We may provide access to your information to select third parties who perform services on our behalf. These third parties provide a variety of services to us including without limitation billing, sales, marketing, advertising, market research, fulfillment, data storage, analysis and processing, identity verification, fraud and safety protection and legal services. As we retain new service providers

ONLINE ANALYTICS AND TAILORED ADVERTISING

Analytics
We may use third-party web analytics services on the Platform, such as those of Google Analytics. These service providers use the sort of technology described in the Information That Is Passively or Automatically Collected section above to help us analyze how users use the Platform, including by noting the third-party website from which you arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Platform. We also use Google Analytics for certain purposes related to advertising, as described in the following section. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on.

Tailored Advertising
Third parties whose products or services are accessible or marketed via the Platform may also place cookies or other tracking technologies on your computer, mobile phone, or other device to collect information about your use of the Platform in order to (a) inform, optimize, and serve marketing content based on past visits to our websites and other sites and (b) report how our marketing content impressions, other uses of marketing services, and interactions with these marketing impressions and marketing services are related to visits to our websites. We also allow other third parties (e.g., ad networks and ad servers such as Google Analytics, DoubleClick, Facebook, and others) to serve tailored marketing to you and to access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the Platform. We neither have access to, nor does this Policy govern, the use of cookies or other tracking technologies that may be placed on your computer, mobile phone, or other device you use to access the Platform by non-affiliated, third-party ad technology, ad servers, ad networks, or any other non-affiliated third parties. Those parties that use these technologies may offer you a way to opt out of targeted advertising as described below. You may receive tailored advertising on your computer through a web browser. Cookies may be associated with de-identified data linked to or derived from data you voluntarily have submitted to us (e.g., your email address) that we may share with a service provider in hashed, non-human readable form. If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored marketing, you may visit the Network Advertising Initiative's Consumer Opt-Out Link and/or the Digital Advertising Alliance's Consumer Opt-Out Link to opt out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, you can visit the Google Ads Settings page. Please note that to the extent advertising technology is integrated into the Platform, you may still receive advertising content even if you opt out of tailored advertising. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. If your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAA opt-out may no longer be effective. Additional information is available on NAI's and DAA's websites accessible by the above links. When using a mobile application named as CocosPR, LLC from the CocosPR, LLC profile on Google Play & App Store, you may also receive tailored in-application advertising content. Each operating system, iOS for Apple devices, Android for Android devices, and Windows for Microsoft devices, provides its own instructions on how to prevent the delivery of tailored in-application marketing content. You may review the support materials and/or the privacy settings for the respective operating systems in order to opt out of tailored in-application advertising. For any other devices and/or operating systems, please visit the privacy settings for the applicable device or contact the applicable platform operator.

CALIFORNIA DO-NOT-TRACK DISCLOSURE

CocosPR, LLC is committed to providing you with meaningful choices about the information collected on our Platform for third-party purposes. That is why we have provided links below to the NAI "Customer Opt-out" link, DAA opt-out link, and a Google opt-out link. However, CocosPR, LLC does not currently recognize or respond to browser-initiated Do-Not-Track signals, as the internet industry is currently still working on Do-Not-Track standards, implementations, and solutions.

CHILDREN'S PRIVACY

Our Services are not designed for children under 18. Only persons 18 years of age or older may use the Platform. If we discover that an individual under 18 has provided us with personal information, we will close the account and delete such information.

SECURITY

We employ appropriate physical, procedural, and technological security measures, which are reasonably designed to help protect your personal information from unauthorized access or disclosure. CocosPR, LLC may use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. No security measures, however, are 100% failsafe. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your personal information or private communications will not be collected, disclosed, and/or used by others. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, keeping your log-in and password private, and not recycling passwords from other websites or accounts. CocosPR, LLC is not responsible for the unauthorized use of your information nor for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity.

  • Please clarify why this app uses the background Bluetooth feature.
    "The Store CocosPR App asks permission for the first and one time exclusively when the customer opts to utilize the 'Print Invoice' feature by pressing the 'Print Invoice' button. The app seamlessly engages the background Bluetooth function. This ensures automatic establishment and connection with the Bluetooth receipt printer, facilitating the printing of invoices for customers' orders."
  • Please clarify where we can locate the background Bluetooth feature in your app.
    To locate the 'Print Invoice' button, follow these simple steps within the CocosPR Store app: After logging in, navigate to the second icon in the lower menu on the left, situated to the right of the Home icon. This icon resembles a briefcase. Tap on the briefcase icon to access the 'Order History' screen. From there, select any of your orders to open the 'Order Details' screen. Scroll down to the bottom of the 'Order Details' screen, where you will find a red button adorned with a printer icon, labeled 'Print Invoice.' Press the 'Print Invoice' button, and you will be directed to the invoice printing options.
  • Please provide a demo video clearly showing the persistent background Bluetooth usage if we are not able to locate it in the app. Please make sure to press the Home Button to show the background mode in use.
    "In this instructional video, I will guide you through the process of locating the 'Print Invoice' button. This button initiates a prompt for enabling the background Bluetooth function, establishing a connection with the Bluetooth receipt printer, and obtaining the necessary permissions. Subsequently, you will be able to effortlessly print a receipt for an existing order." By following these steps, you can easily access and utilize the 'Print Invoice' functionality. If you encounter any difficulties, feel free to reach out for further assistance.

LINKS TO EXTERNAL PLATFORMS

The Platform may contain links to other websites or resources over which CocosPR, LLC does not have any control. Such links do not constitute an endorsement by CocosPR, LLC of those external websites. You acknowledge that CocosPR, LLC is providing these links to you only as a convenience, and further agree that CocosPR, LLC is not responsible for the content of such external websites or the protection and privacy of information you provide while visiting such external websites.

UPDATING, DELETING, AND CORRECTING YOUR INFORMATION

You may review, correct, and delete certain information about you by logging into the Platform and navigating to your preferences page in "Your Dashboard." You must promptly update your Account information if it changes or is inaccurate. Upon your request, we will close your Account and remove your profile information from view as soon as reasonably possible. We may retain information from closed Accounts in order to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations of any user, enforce our Terms of Use, and/or for any other purposes otherwise permitted by law that we deem necessary in our sole discretion. You should understand, however, that once you transmit User Content through the Platform, you may not be able to change or remove it. Once we have deleted or removed your Account, you agree that CocosPR, LLC will not be responsible to you for retaining information related to your Account.

YOUR CHOICES REGARDING EMAIL COMMUNICATIONS

We may send periodic promotional or informational emails to you. You may opt out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your Account or any services you have requested or received from us.

CHANGES TO THIS POLICY

THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE SET FORTH ABOVE. CocosPR, LLC MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE THIS POLICY AT ANY TIME. CocosPR, LLC WILL POST ITS UPDATED POLICY ON THE PLATFORM OR SEND YOU AN EMAIL IN ADVANCE OF THE NEW EFFECTIVE DATE. CocosPR, LLC ENCOURAGES YOU TO REVIEW THIS POLICY REGULARLY FOR ANY CHANGES. YOUR CONTINUED ACCESS TO OR USE OF THE PLATFORM WILL BE SUBJECT TO THE TERMS OF THE THEN-CURRENT POLICY.

CONSENT TO TRANSFER

Our computer systems are currently based in the United States, so your personal data will be processed by us in the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, such as the European Union. If you create an Account with the Platform as a visitor from outside the United States, by using the Platform, you agree to this Policy and you consent to the transfer of all such information to the United States, which may not offer an equivalent level of protection of that required in the European Union or certain other countries, and to the processing of that information as described in this Policy.

CONTACT US

If you have any questions about the Privacy Policy or the Platform, please contact us by sending an email to support@epon.app or by writing to: Contact Us.

CocosPR, LLC. by: © CocosPR, LLC.

CEO & Developer - Ruben Arocho Velazquez

ruben@epon.app

1(267)616-9111

321 PO Box Willimantic CT 06226