Refund Policy for CocosPR, LLC
Effective Date: Nov 26, 2024
At CocosPR, LLC, we are committed to providing you with a satisfactory shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward refund policy as outlined below.
1. Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
- The request for a refund must be initiated within 30 days of the purchase date.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of purchase is required (receipt, order confirmation, etc.).
2. Refund Process
To initiate a refund, please follow these steps:
- Contact our customer service team at support@cocospr.com to request a refund.
- Provide your order number, details of the item(s) you wish to return, and the reason for the refund.
- Once your request is approved, you will receive instructions on how to return the product.
3. Return Shipping
- You are responsible for paying your own shipping costs for returning the item(s).
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refund Timing
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
5. Exclusions
The following items are not eligible for a refund:
- Items purchased on clearance or sale.
- Gift cards or downloadable software products.
- Products that have been opened or used.
6. Changes to This Policy
CocosPR, LLC reserves the right to update or modify this Refund Policy at any time. We will notify you of any changes by posting the new Refund Policy on our website. Your continued use of our services following any changes constitutes your acceptance of the new policy.
7. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us:
- Email: support@cocospr.com
- Phone: 1(860)786-9888
- Address: 321 PO Box Willimantic CT 06226
Thank you for choosing CocosPR, LLC. We appreciate your business and strive to provide excellent customer service.
